Nice to meet you!
I am Amy, your pre-alert gatekeeper
International shipping is challenging, as it crosses multiple time zones and involves different cultures each with different work norms and hours.
Consider the following example: A pre alert is sent from China to Germany for a very urgent air shipment. By the time the agent in Germany opens the email with the pre alert, the Chinese agent has already finished their workday and OOPS, There’s a problem with the documents and due to the different time zones, the clearance process is stalled for another day, an impossible situation for the air shipment.
For me, such incidents are non-issues. I work 24/7, so I can reply to a Chinese agent in a timely fashion, allowing problems to be addressed and solved promptly, in minutes, without losing a day. With me on the clock, your shipment will be ready for clearance when you arrive back to the office. I also sort and label all of the documents from the various sources, and consolidate them into a single set of documents per shipment. Sounds interesting?